"Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. - Susan Ward"
It's always a good experience when a business offers a good service to their customer. Those who have encountered it will never fail to share it to the people around them. This is probably the reason why people love Krispy Kreme not yet considering very delicious doughnut of course.
Recently, a friend of mine celebrated his birthday, me and my other friends decide to surprise him with his favorite Chocolate Iced Raspberry Filled Doughnut from Krispy Kreme instead of the common cake with a candle. Since one of us said that the doughnut can be personalize just like putting a message in a cake, so we did try it out. It was just a common service that any pastries store can offer but maybe I wasn't expecting much that when I saw them designing the doughnut with a smile and putting all their effort on it, that simply show what kind of service they are willing to give their customer. The one who was designing the doughnut even apologize by saying "pacencya na mam wala na po akong maisip na design" without him knowing me nd my friend is actually happy with design he made, so I just smiled and said "no that was great job". And they even offer for a balloon and a party hat since they knew the doughnut is for a birthday party.
the personalized doughnut from Krispy Kreme (Megamall)
the birthday boy with the balloon and party hat
A week after we had a despidida for one of my ate from LOM and guess what did try again Krispy Kreme's service this time we transact with Krispy Krime @ Boni High Street, and just like in the first encounter with the krispy kreme @ Megamall, another good service was offered.
ate rhea with krispy kreme's doughnut
Kudos to Krispy Kreme!!!
